Buying Louis Vuitton from Japan: How Shipping, Customs and Returns Work
You don't need to travel to Japan to buy pre-loved Louis Vuitton from Brand Street Tokyo. We sell online only, ship to 100+ countries and declare every parcel at its full sale price. This page explains how ordering works, in plain language, using our published policies.
This is a summary. Our shopping policy and FAQ are the final word if anything changes.
Quick answers
- Delivery: orders ship within one business day by DHL or EMS. Delivery takes 1 to 6 days after dispatch, depending on the country.
- Shipping cost: basic shipping is free.
- Customs: for US orders, duties, customs fees and VAT are in most cases covered by us. In other countries they may apply and are paid by the buyer.
- Returns: 14 days from receipt for unused items with tags and original packaging. Sale items can't be returned.
- Authenticity: our in-house team checks every item before it is listed, and we take full responsibility for any item proven non-authentic.
Browse authenticated Louis Vuitton bags, shipped to 100+ countries
How an order works, step by step
- Choose an item. Stock is updated in real time, and you can only order items that are available. Read the condition rank, photos and notes on the product page.
- Pay. We accept Visa, Mastercard, American Express, JCB, Diners, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL, Bancontact and gift cards.
- We ship within one business day. Orders placed after 7 AM PST from Monday to Thursday are processed the next business day, and Friday orders after 7 AM PST on the following Monday. We do not ship on weekends or Japanese holidays.
- DHL or EMS delivers it. The courier can't be chosen.
- Receive and inspect. If you want to return the item, request it within 14 days of receipt.
How long does delivery take?
The times below come from our FAQ and start on the day your parcel is dispatched. Weather, customs inspections or carrier problems can add time.
| Destination | After dispatch | After payment |
|---|---|---|
| United States | 1 to 4 days | 2 to 5 days |
| Australia | 2 to 5 days | 3 to 6 days |
| Canada | 2 to 6 days | 3 to 7 days |
| Denmark, Germany, Netherlands | 2 to 6 days | 3 to 7 days |
| United Kingdom, France, Italy | 3 to 6 days | 4 to 7 days |
Source: Brand Street Tokyo FAQ, checked 2026-09-21. Estimates, not guarantees.
Customs, duties and VAT: who pays?
- United States: import duties, customs fees and VAT are in most cases covered by us, so you shouldn't face a surprise charge at the door. Extra fees can still apply, depending on your country's customs rules or the order.
- All other countries: customs duties, VAT and other import taxes may apply and are the buyer's responsibility.
We declare every parcel at its full sale price, with a detailed description of what is inside. We can't declare a lower value. Duty amounts depend on your country's rules, so check with your customs authority if you want an estimate before you order.
If you refuse a parcel, the refund is reduced by the original shipping, the return shipping, customs duties and related fees.
If a parcel arrives damaged, photograph the package and the item right away and contact us. The carrier claim must be filed by the recipient, and we guide you through the DHL claim process.
What you are buying: authentication and condition
Every item is checked by our in-house team before it is listed. The checks cover overall condition, then materials, stitching and logos, then a detailed inspection with special equipment and a final review by experts. When there is any doubt, we use Entrupy, an AI authentication service, for a further check.
We buy only from carefully selected suppliers, including members of the AACD (Association Against Counterfeit Product Distribution), and from professional markets open only to licensed dealers.
Each item also has a condition rank from S to D and written notes by area. You can read the ranks on our Condition Scale page, or in our guide to Japanese condition ranks. Rank D items are sold assuming repair is needed, and returns based on condition are generally not accepted.
If an item you bought is later proven to be non-authentic, we take full responsibility. Send us documentation from a reliable third-party organization, such as an official appraisal, and we will verify it promptly and issue a full refund.
Returns and refunds
- You have 14 days from receipt to request a return.
- The item must be in the condition you received it: unused, with tags, in its original packaging, with your proof of purchase.
- Email contact@brandstreettokyo.com to start. If we accept the return, we send a return label and instructions. Items sent back without a request are not accepted.
- Sale items can't be returned. To exchange an item, return it and place a separate order.
- Refunds go to your original payment method after we receive and inspect the item. Your bank may take time to post the refund.
- If you pay in a currency other than our default currency (JPY), the refund can differ from what you paid because of exchange-rate changes and foreign transaction fees.
Before you order: a short checklist
- Read the condition rank, the notes and every photo.
- Check the recorded size against your needs, and against your airline's limit if you will fly with a bag.
- Check the delivery estimate for your country, and whether duties and taxes apply.
- Check whether the item is a sale item, because sale items can't be returned.
- Ask us first if anything is unclear. Support is available seven days a week during local business hours through our contact page.
Browse pre-loved Louis Vuitton bags, checked in Japan
Keep reading
- Japanese condition ranks explained
- How to authenticate Louis Vuitton: 10 expert checks
- Louis Vuitton bag price guide: new, pre-loved and vintage
- Louis Vuitton Keepall size guide: 45 vs 50 vs 55 vs 60
See the newest Louis Vuitton arrivals, shipped from Japan
Frequently Asked Questions
Do I need to travel to Japan to buy from you?
No. We sell online only and ship to 100+ countries. We don't have a physical store.
Who pays customs duties?
For US orders, we cover import duties, customs fees and VAT in most cases. In other countries, duties, VAT and other import taxes may apply and are the buyer's responsibility. Extra fees can apply depending on your country's customs rules.
How long does delivery take?
Orders ship within one business day. Delivery then takes 1 to 6 days after dispatch, depending on the country. For the United States it is 1 to 4 days after dispatch.
Can I choose the courier?
No. We ship by DHL or EMS (Japan Post), and the courier can't be chosen.
What if my parcel arrives damaged?
Photograph the package and the item right away and contact us. The carrier claim must be filed by the recipient, and we guide you through the DHL claim process.
Can I return an item?
You can request a return within 14 days of receipt if the item is unused, with tags and original packaging. Sale items can't be returned. Email contact@brandstreettokyo.com to start.
